At Shanti Jewelry, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free 7-day return policy. Please read the following terms and conditions carefully.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be returned within 7 days from the date of delivery.
- The product must be unused, and all original tags and labels must remain attached.
- The product must be returned in its original packaging, including any accessories, manuals, or free gifts (if applicable).
- Items that show signs of wear, damage, or alteration are not eligible for a return.
2. Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized products
- Final sale items or clearance products
- Gift cards
3. Return Process
To initiate a return:
- Contact Us: Email us at [insert email address] or call us at [insert phone number] within 7 days of receiving your order. Provide your order number and reason for the return.
- Ship the Product: Once your return request is approved, you will receive instructions on how to ship the product back to us. Please ensure the product is securely packaged to prevent damage during transit.
- Inspection and Approval: After we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4. Refund Process
- Once your return is approved, we will process the refund to your original payment method.
- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Shipping charges (if applicable) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [insert email address] or [insert phone number]. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please reach out to us:
Shanti Jewelry
Email: shantijewellerys@gmail.com
Phone: 9310441011
Address: Apartment\Flat No: D-1003, Floor No: 10th, Building name: Rishabh Heights, Aggarwal global city, Virar West, Maharashtra-401303
By purchasing from Shantijewelry, you agree to the terms outlined in this Refund and Return Policy.